Terms of Service

Effective Date: April 10, 2026
Last Updated: April 10, 2026

These Terms of Service ("Terms") govern your access to and use of the CrudeDesk™ website, web application, mobile applications, APIs, and related online services (collectively, the "Service"). The Service is operated by Pivoten LLC, an Indiana limited liability company (collectively, "CrudeDesk™," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, in which case "you" refers to that organization and its authorized users.

1. Related Agreements

These Terms incorporate by reference the following additional agreements, which together with these Terms form the complete agreement between you and CrudeDesk™:

• Privacy Policy — describes how we collect, use, and disclose information.
• Cookie Policy — explains our use of cookies and similar technologies.
• SaaS Subscription Agreement — governs paid subscriptions, licensing, and commercial terms.

In the event of a conflict between these Terms and the SaaS Subscription Agreement with respect to a paid subscription, the SaaS Subscription Agreement controls.

2. Eligibility

You must be at least 18 years old and capable of forming a legally binding contract to use the Service. The Service is intended for business and professional use and is not directed to consumers or minors. By using the Service, you represent that you meet these eligibility requirements and that your use of the Service does not violate any applicable law or regulation in your jurisdiction.

3. Accounts and Security

To use most features of the Service, you must register an account. When you register, you agree to:

• Provide accurate, current, and complete information about yourself and, if applicable, your organization;
• Keep your account credentials confidential and not share them with third parties;
• Be responsible for all activity that occurs under your account, whether or not authorized by you; and
• Notify us promptly at hello@crudedesk.com of any unauthorized access to or use of your account or credentials.

We may suspend or terminate your account if we reasonably believe your account information is inaccurate, your account has been compromised, or you have violated these Terms.

4. The Service

The Service is provided as software-as-a-service. The specific features available to you depend on the product, plan, or subscription associated with your account and may change over time. We may add, modify, or remove features at our discretion, although we will not materially reduce the core functionality of a paid plan during your current billing period without notice.

5. License to Use the Service

Subject to your continued compliance with these Terms and timely payment of all applicable fees, CrudeDesk™ grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business or professional purposes. All rights not expressly granted in these Terms are reserved by CrudeDesk™.

6. Acceptable Use

You agree not to, and will not permit any authorized user to:

• Use the Service for any unlawful, fraudulent, harmful, or deceptive purpose;
• Violate any applicable law, regulation, or third-party right (including intellectual property, privacy, publicity, or contract rights);
• Upload, transmit, or distribute any content that is defamatory, obscene, harassing, threatening, or otherwise objectionable;
• Attempt to interfere with, compromise, or disrupt the Service, servers, networks, or other users of the Service;
• Probe, scan, or test the vulnerability of the Service or breach any security or authentication measures;
• Access the Service through automated means (including bots, scrapers, or crawlers) except as expressly permitted by our documented APIs and rate limits;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent expressly permitted by applicable law;
• Resell, sublicense, lease, time-share, or otherwise make the Service available to third parties outside your organization, except as expressly permitted by these Terms;
• Use the Service to build, train, or improve a competing product or service;
• Remove or obscure any proprietary notices, labels, or marks on the Service; or
• Use the Service to send unsolicited communications, spam, or malware.

We reserve the right to investigate and take appropriate action, including suspending or terminating your access to the Service, in response to any suspected violation of this Section.

7. Your Content

The Service may allow you and your authorized users to submit, upload, store, and share content, including text, files, images, data, and other materials (collectively, "Your Content"). You retain all ownership rights in Your Content.

By making Your Content available through the Service, you grant CrudeDesk™ a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use Your Content solely to the extent necessary to operate, maintain, and improve the Service, to provide it to you and your authorized users, and to comply with applicable law.

You represent and warrant that you have all rights, consents, and authorizations necessary to grant the foregoing license and to make Your Content available through the Service, and that Your Content does not violate any third-party rights or applicable law.

You are solely responsible for the accuracy, quality, integrity, legality, and appropriateness of Your Content, and for obtaining all consents required from individuals whose personal data may be submitted through the Service.

8. Intellectual Property

The Service, including all software, text, graphics, logos, designs, icons, audio clips, downloads, interfaces, documentation, and underlying technology, is owned by CrudeDesk™ or its licensors and is protected by copyright, trademark, and other intellectual property laws. Except for the limited license granted in these Terms, you acquire no rights in the Service.

"CrudeDesk™" and related logos are trademarks of Pivoten LLC. You may not use these marks without our prior written consent. Other product and company names mentioned in the Service may be trademarks of their respective owners.

If you provide us with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant CrudeDesk™ a perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, modify, and incorporate the Feedback for any purpose without attribution or compensation to you.

9. Subscriptions, Fees, and Billing

Certain features of the Service are available only with a paid subscription. Pricing, billing cycles, and plan features are described on our pricing pages or in your applicable order form. Unless otherwise stated:

• Fees are billed in advance on a recurring basis (e.g., monthly or annually) and are non-refundable except as expressly required by law or these Terms;
• Subscriptions automatically renew at the end of each billing period unless cancelled in accordance with the cancellation instructions in the Service before the renewal date;
• You are responsible for providing and maintaining a valid payment method, and you authorize us (or our third-party payment processor) to charge that payment method for all applicable fees;
• We may change pricing or introduce new fees with at least thirty (30) days' advance notice, effective at the start of your next billing period; and
• All fees are exclusive of taxes, which are your responsibility, except for taxes on our net income.

If a payment is not successfully settled, we may suspend or terminate your access to the paid features of the Service until the outstanding amount is paid in full. Additional commercial terms are set out in the SaaS Subscription Agreement.

10. Free Trials and Beta Features

We may from time to time offer free trials, free tiers, or early access to beta features. These offerings are provided "as is" and may be modified or discontinued at any time without notice. Beta features may contain bugs, errors, or limitations and are not subject to any service level commitment. We may collect feedback and telemetry from beta features to improve the Service.

11. Third-Party Services and Links

The Service may integrate with or contain links to third-party websites, services, or applications that are not owned or controlled by CrudeDesk™. We are not responsible for the content, policies, or practices of any third-party service, and your use of any third-party service is subject to that third party's terms and privacy policy. You access third-party services at your own risk.

12. Privacy

Our collection, use, and disclosure of personal information in connection with the Service is described in our Privacy Policy, which is incorporated by reference into these Terms. By using the Service, you acknowledge and consent to the practices described in the Privacy Policy.

13. Termination

You may terminate your account at any time by following the cancellation instructions in the Service or by contacting us. We may suspend or terminate your access to the Service at any time, with or without notice, if:

• You materially breach these Terms;
• You fail to pay fees when due;
• We reasonably believe your use of the Service poses a security, legal, or operational risk to CrudeDesk™, other users, or third parties;
• We are required to do so by law; or
• We discontinue the Service or any portion of it.

Upon termination, your right to access and use the Service will cease immediately. Sections of these Terms that by their nature should survive termination will survive, including without limitation sections on intellectual property, disclaimers, limitation of liability, indemnification, and governing law. We may delete your account and Your Content following termination in accordance with our data retention practices described in the Privacy Policy.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CRUDEDESK™ DISCLAIMS ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

CRUDEDESK™ DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. ANY CONTENT, DATA, OR MATERIALS OBTAINED THROUGH THE SERVICE ARE ACCESSED AT YOUR OWN RISK, AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR SYSTEMS OR LOSS OF DATA THAT RESULTS FROM YOUR USE OF THE SERVICE.

THE SERVICE IS NOT INTENDED FOR USE IN ANY APPLICATION WHERE FAILURE OF THE SERVICE COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE ENVIRONMENTAL OR PROPERTY DAMAGE, AND YOU AGREE NOT TO USE THE SERVICE FOR ANY SUCH PURPOSE.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CRUDEDESK™, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF CRUDEDESK™ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ALL EVENTS, CRUDEDESK™'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO CRUDEDESK™ FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

16. Indemnification

You agree to defend, indemnify, and hold harmless CrudeDesk™, its affiliates, and their respective officers, directors, employees, contractors, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of or access to the Service; (b) Your Content; (c) your violation of these Terms; (d) your violation of any third-party right, including any intellectual property, privacy, or contract right; or (e) any acts or omissions of your authorized users. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

17. Modifications to the Service or Terms

We may modify the Service, these Terms, or any related policies at any time. If we make material changes to these Terms, we will provide notice by posting the updated Terms on this page with a revised "Last Updated" date and, for significant changes, by sending notice to the email address associated with your account or by displaying an in-app notice prior to the changes taking effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service.

18. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to these Terms or the Service will be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

The parties will attempt in good faith to resolve any dispute through informal negotiation before initiating any formal proceeding. If the dispute cannot be resolved within thirty (30) days, either party may bring an action in the state or federal courts located in Indiana, and each party irrevocably consents to the exclusive jurisdiction and venue of such courts. Each party waives any right to a jury trial in any such proceeding to the fullest extent permitted by law.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

19. Export Compliance and Sanctions

The Service may be subject to U.S. export control laws and the export and economic sanctions laws of other jurisdictions. You agree to comply with all applicable export control and sanctions laws and represent that you are not located in, ordinarily resident in, or organized under the laws of any country or region subject to comprehensive U.S. sanctions, and that you are not identified on any U.S. government list of prohibited or restricted parties.

20. General Provisions

• Entire Agreement: These Terms, together with the documents referenced in Section 1, constitute the entire agreement between you and CrudeDesk™ regarding the Service and supersede all prior agreements and understandings on that subject.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
• No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
• Assignment: You may not assign or transfer these Terms or any rights granted hereunder, by operation of law or otherwise, without our prior written consent. We may freely assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.
• Force Majeure: We will not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government action, internet or telecommunications failures, or third-party service outages.
• Notices: We may provide notices to you by email to the address associated with your account, by posting on the Service, or by any other reasonable means. You may provide notices to us by email to the address listed below.
• Relationship of the Parties: Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship between you and CrudeDesk™.
• No Third-Party Beneficiaries: These Terms are solely for the benefit of you and CrudeDesk™ and do not confer any rights on any other person or entity.

21. Contact Us

If you have questions about these Terms, please contact us:

These Terms of Service are provided for general informational purposes and do not constitute legal advice. We may update these Terms from time to time; please review them periodically.